Last updated: 1 January 2026
Reporting a Problem
Inspect every consignment at the time of delivery. Transit damage must be reported within 48 hours of delivery with photographs of the packaging and the unit, along with the invoice and delivery challan numbers.
Replacement
Units found defective on arrival are replaced free of charge once verified by our service team. Replacement is generally the first remedy for equipment inside the warranty period.
Returns
Standard catalogue items in unused, resalable condition with original packaging may be returned within 7 days of delivery, subject to a restocking charge and return freight borne by the buyer.
Customised, made-to-order, branded and installed items — including X-ray baggage scanners and commissioned boom barrier systems — are not returnable.
Refunds
Approved refunds are processed to the original payment instrument or bank account within 7–14 working days of the returned goods being received and inspected. Applicable taxes are refunded as per prevailing statutory rules.
Cancellations
Orders may be cancelled without charge before dispatch. Cancellation after dispatch is treated as a return. Orders for customised configurations cannot be cancelled once manufacturing has begun.
Not Covered
Physical damage, liquid ingress, unauthorised repair, use outside the rated power supply, and consumables such as batteries, belts, lead curtains and boom arms are not eligible for return or refund.
Questions?
Write to sundigitalcorporation@gmail.com or call +91 90883 89227.